FAQ’s

What are your opening hours?
Is there an age limit to play?
Can parents enter the play equipment?
Do children need to wear socks?
Do you sell food and drinks?
Do you have Rules of Play?
Tell me about your Nerf Events?
What is available for Babies and Toddlers?
Can I bring my own food drink?
What to do if you have an accident?
Do you have Wi-Fi?
Is car parking available?
Can I take photo's or video's?
Can I pay with a Debit / Credit card or Google or Apple Pay?
Do I need to book?
What if I am unhappy or have a complaint?

If you are unhappy or have a complaint we would love the opportunity to put it right. In the first instance please raise the issue with the Manager on shift at the time of your visit. Otherwise please email us with the details to fun@polarpalace.co.uk

Please give us the opportunity to deal with your issue before posting poor reviews online.