Terms and Conditions

Play Session Cancellation Policy:

Due to limited seating play session bookings are NON REFUNDABLE. However if you give more than 48 hours notice prior to your booked session time we will happily transfer your booking to a future play session date / time (subject to availability). You must cancel by telephone by calling 01606 863623 during business hours. When booking a play session you are agreeing to these terms.

Party Terms and Conditions:

PLEASE NOTE  YOUR PARTY MAYBE CANCELLED IF THE FINAL BALANCE HAS NOT BEEN PAID 7 DAYS PRIOR TO THE DATE OF YOUR PARTY

This can be paid by cash or debit/credit card.

Please note charges may apply.

Please familiarise yourself with the terms and conditions of our parties:

  1. A Party cake is not included in any package. You may bring along a Cake however due to Covid guidelines we recommend No candles (due to having to blow them out).
  2. To book a party the following non-refundable deposits are required:
  • Polar Party = £20
  • Nerf Wars Party = £28
  • VIP Party = £28

If a party is cancelled the deposit is non-refundable unless at the discretion of Management.

  1. Final Party Balances MUST be paid in full at least 7 days before the party date. This can be done either by telephoning us on 01606 863623 or popping into to see us. (Please note: charges will apply to Credit Cards)
  2. Bookings are non-transferable to other dates and times unless at the discretion of management.
  3. Polar Parties are restricted to a maximum of 12 children (including the birthday child) and 15 Adults. It is the responsibility of the person booking the party to ensure that these maximum numbers are not exceeded.
  4. If any child has any special dietary requirements i.e. vegetarian, dairy allergies etc,  please advise us at least one week before the party date.