Final party balances are required preferably one week before the date of your party. The balance can be paid either over the telephone with a credit or debit card or by calling into the venue where cash is also accepted. Please note there are charges for using a credit card.
Yes, however you will need to deposit your card at reception for the duration of the open tab. There is a minimum spend of £10 when using any credit or debit card.
No, however you are welcome to bring your own cake, candles and napkins and we will happily cut and wrap the cake and distribute it to the children at the end of your party.
We recomend that the parent of the child with the food allergy contact us so we can discuss their specific requirements. Where possible we can replace items with other options or if necessary food can be supplied by the child’s parent.
We have prepared everything for you so there is no need to arrive early.
Yes. We offer private hire from 4pm to 6pm Mon to Sun (subject to availability) on our Nerf Wars parties and VIP Parties. For more Info Click Here
We guarantee to reserve at least one table for the main party parents.
In the instance of siblings attending a party who are not on the official guest list, it is the responsibility of the parent of that child to pay the usual entrance fee for them. They will not be included in the party activities or food but can of course use the venue as usual.
No. Due to health and safety requirments we cannot permit the use of sparkler candles or the volcano / rocket type candles.
Yes and we also sell themed helium balloons if required.
No. Only food and drinks purchased at Polar Palace can be consumed on the premises. We may make an exception in the event of a child with food allergies etc. Please talk with us first if you have these requirements.
Due to child protection laws we cannot allow the use of any photographic equipment in the venue.
Parties can be booked online via our website Book Now or Telephone us on 01606 863623 or call into the venue.
Yes we do accept Debit and Credit cards however there is a minimum spend of £10 required to use a debit / credit card. Tabs can be opened and paid at the end of your visit however you will need to deposit your card at reception for the duration of the open tab.