Final party balances are required preferably one week before the date of your party. The balance can be paid either over the telephone (call 01606 863623), with a credit or debit card or by calling into the venue where cash is also accepted.
During the Covid19 restrictions we ask that payments be made if possible via debit / credit / apple / android pay as you go.
No, however you are welcome to bring your own cake and napkins, we do not recommend candles unless you waft the candles out rather than blowing them out. We will happily cut and wrap the cake and distribute it to the children at the end of your party.
We recommend that the parent of the child with the food allergy contact us so we can discuss their specific requirements. Where possible we can replace items with other options or if necessary food can be supplied by the child’s parent.
We have prepared everything for you so there is no need to arrive early.
Yes. We offer private hire from 4pm to 5.30pm Sat & Sun (subject to availability) on our Nerf Wars parties and VIP Parties. For more Info Click Here
In the instance of siblings attending a party who are not on the official guest list, it is the responsibility of the parent of that child to pay the usual entrance fee for them by booking the relevant play session that runs at the same time of the party. If it is a VIP or Nerf party you can pay the usual entrance fee at reception on arrival. They will not be included in the party activities or food but can of course use the venue as usual.
No. Due to health and safety requirments we cannot permit the use of sparkler candles or the volcano / rocket type candles.
Yes and we also sell themed helium balloons if required.
No. Only food and drinks purchased at Polar Palace can be consumed on the premises. We may make an exception in the event of a child with food allergies etc. Please talk with us first if you have these requirements.
Due to child protection laws we cannot allow the use of any photographic equipment in the venue.
Parties can be booked online via our website Book Now or Telephone us on 01606 863623 or call into the venue.
Yes we do accept Debit and Credit cards as well as Apple and Android Pay.
If you book a VIP Party or a Nerf Wars Party you can add Unlimted use of the G0-Karts for the duration for only £2 extra per child. Ensure you select this as an optional extra. Paid for along with your final balance.
We have downloadable invitations available Click Here
6 Adults are included in the price for our Disco & Snow, Build a Bear and Mini Parties. Additional adults need to be booked and are charged at £2 per adult.
VIP and Nerf Parties have unlimited adults included in the package price.
Please note if the final balance is not paid by at least 7 days before the date of the party your party maybe cancelled.
This can be paid by cash or debit/credit card by calling 01606 863623 or calling into the venue.<br>
Please familiarise yourself with the terms and conditions of our parties:<br>
1. If you wish to cancel your party the options are to:
– Reschedule to a new date.
– Cancel 48 hours before the party, a refund will issued less the deposit paid
– Cancel within 48 before the party, a refund of 50% will be issued.
2. Excluding private parties, all party guests, children, and adults will be seated in the party room. With no additional charge for adults.
3. A Party cake is not included in any package, but if you wish to bring along a cake, napkins and candles we will be more than happy to present and slice and wrap the cake for you.
(Please note firework candles are not permitted).
4. Final Party Balances MUST be paid in full at least 7 days before the party date. This can be done either by telephoning us on 01606 863623 or calling into the venue.
5. Bookings are non-transferable to other dates and times unless at the discretion of management.
6. At least one guardian to every six children must attend the party to aid with child supervision.
7. If any child has any special dietary requirements i.e., vegetarian, dairy allergies etc, please advise us at least one week before the party date.
8. Toys included within Deluxe party bags are subject to stock availability and may be subject to change.
9. All parties have the duration of 1 hour and 45 mins. If you have booked the 4.15pm VIP or Nerf package, guests may arrive from 4pm onwards.